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Terms & Conditions

Welcome To Saranya Motors

The Winter Green Edition

Terms & Conditions

Important Points

We Saranya Motors are a bus operator using our own buses for plying bus transport services. Saranya Motors is popular among the passengers in the region for its unbreakable record of accident free driving through the extremely difficult hairpin roads of Pathanamthitta, Kottayam and Idukki hill tops. Saranya Motors is remarkable for its initiatives taken to improve the luxury and comfort offered to its passengers.


Saranya’ Responsibilities

include:

  • Issuing a valid online ticket for the bus journey.
  • Providing refund and support in the event of cancellation of ticket.
  • Providing customer support and information in case of any delays / inconvenience
  • Ensuring good behavior of our employees
  • Canceling the trip due to unavoidable reasons.
  • Departing / reaching on time under normal conditions.
  • Changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

do NOT include

  • Bus seats etc not being up to the customer’s expectation
  • The baggage of the customer getting lost / stolen / damaged
  • Reallocating a customer’s seat at the last minute to accommodate a lady / child
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus and route)

Arrival and Departure Times

  • The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the departure time mentioned on the ticket.

Documents Required for Boarding

Passengers are required to furnish the following at the time of boarding the bus:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail or sms).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).

Failing to do so, the passengers may not be allowed to board the bus.


Change of bus

In case Saranya Motors changes the type of bus due to some unavoidable reasons, Saranya will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.